General

Refunds will only be given if the Inn is notified seven working days prior to the event, unless otherwise specified in the event details.

If you wish to cancel a booking for an event that is not managed by the Education & Training Department, please contact the Member Events Team; for International Panel events, please contact Wanda Szwed.

Education & Training Courses and Events

The following terms and conditions apply to those educational programmes, courses and events which are managed by the Inner Temple Education & Training Department:

1. Qualifying Sessions

• Any requests for a full refund must be sent to us no later than seven working days prior to the Qualifying Session taking place.
• Requests for refunds received less than seven working days prior to the Qualifying Session taking place will not be eligible for a refund, unless you are able to evidence extenuating circumstances (see Section 5 below).
• All refund requests must be made in writing to pre-pupillage@innertemple.org.uk.
• Non-attendance at a Qualifying Session, without giving the required prior notice, will not be eligible for a refund.
• Amendments to hybrid event bookings (such as changing a ticket from in-person to online) may not be possible within the seven working days’ notice period. Such requests will be reviewed on a case-by-case basis.

2. Pupils Courses

• Any requests for a full course refund must be sent to us no later than 30 days prior to the published course start date.
• Requests for refunds received less than 30 days prior to the published course start date will not be eligible for a refund, unless you are able to evidence extenuating circumstances (see Section 5 below).
• All refund requests must be made in writing to pupils-practitioners@innertemple.org.uk.
• Non-attendance at one or more course events, without giving the required prior notice, will not be eligible for a refund.
• Any cancellation or refund requests will cover the whole course. Partial course refunds (relating to one or more individual events) will not be considered.
• The exception to this is the Pupils’ Practice Management Day. If you do not need to attend the advocacy training course but have paid to attend the Practice Management Day as a standalone event only, you must notify us a minimum of seven working days prior to the Practice Management Day taking place to be eligible for a full refund.
• In the case of approved extenuating circumstances (see Section 5 below), your advocacy training course place and fee may be carried over from Course A to Course B taking place during your pupillage year.
• Deferring your attendance is also dependent on availability of a place on Course B and such requests will, therefore, need to be considered on a case-by-case basis.

3. New Practitioners Course

• Any requests for a full course refund must be sent to us no later than 30 days prior to the published course start date.
• Requests for refunds received less than 30 days prior to the published course start date will not be eligible for a refund, unless you are able to evidence extenuating circumstances (see Section 5 below).
• All refund requests must be made in writing to pupils-practitioners@innertemple.org.uk.
• Non-attendance at one or more course events, without giving the required prior notice, will not be eligible for a refund.
• Any cancellation or refund requests will cover the whole course (Online Case Conference, Residential Weekend and Online Ethics Training). Partial course refunds (relating to one or more individual events) will not be considered.
• The exception to this is the New Practitioners Ethics session. If you do not need to attend the advocacy training course but have paid to attend the Ethics session as a standalone event only, you must notify us a minimum of seven working days prior to the Ethics session taking place to be eligible for a full refund.
• In the case of approved extenuating circumstances (see Section 5 below) and provided that you are not at the end of your final (third) year of eligibility as a New Practitioner, your advocacy training course place and fee may be carried over to a later course and/or to the following year.
• Deferring your booking is also dependent on the availability of a place on a later advocacy training course and such requests will, therefore, need to be considered on a case-by-case basis.

4. Established Practitioner Programme

• Any requests for a full refund must be sent to us no later than seven working days prior to the Established Practitioner Programme event taking place.
• Requests for refunds received less than seven working days prior to the event taking place will not be eligible for a refund.
• All refund requests must be made in writing to establishedbarristers@innertemple.org.uk.
• Non-attendance at a booked event, without giving the required prior notice, will not be eligible for a refund.

5. Extenuating circumstances

Notwithstanding the above terms and conditions, refunds may be granted if you are unable to attend an event due to extenuating circumstances. Section 5 applies to Qualifying Sessions, Pupils Courses and New Practitioners Courses only.

5.1 Definition of extenuating circumstances

Extenuating circumstances are normally circumstances that are exceptional, unforeseen and outside of your control. Extenuating circumstances which will be considered under our Refunds and Cancellations policy are as follows:

• Bereavement/death or serious illness of a partner/child/close family relative (normally parents or siblings)/carer.
• Temporary severe illness, accident, injury or hospitalisation.
• Pregnancy when this leads to a specific illness.
• Long-term recurring or deteriorating health condition.
• Serious adverse personal circumstances.
• Victim of crime.
• Jury service.

5.2 Supporting evidence

Any refund request due to extenuating circumstances which falls outside of the timeframes stipulated above must be supported by independent evidence. Examples of supporting independent evidence could include a medical certificate/letter/documentation, death certificate, police evidence and a crime reference number. We will be unable to consider any refund requests on the grounds of extenuating circumstances without submission of the relevant supporting evidence.

6. Refundable deposit

• Should the event stipulate payment of a refundable deposit, you will be repaid the deposit following attendance at the session.
• If you wish to cancel your attendance or fail to attend without notifying us, the above-stated terms and conditions will apply.

7. Cancellation of sessions by the Inner Temple

• We endeavour not to cancel or re-schedule any sessions and would only do this in exceptional circumstances. If this is the case, we will tell you at the earliest possible opportunity.
• Should we need to cancel or re-schedule, we will refund the full value of the published booking fee but not travel or any other associated costs related to the event that you may have incurred.

Merchandise

Damaged Items

While we make every effort to ensure your order is well packed, we appreciate that damages sometimes occur during transit.

If this has happened, please email a picture of the damaged item to us within 3 days of receipt and return the product to us. We will send a replacement where possible.

If the item is no longer available, we will issue a full refund instead. All refunds will be made in full to the original credit/debit card at the time of purchase. The Inner Temple will repay you the value of the product (excluding delivery costs) within 30 days from the date of purchase of the product without any further charge to you except the direct cost of returning the product.

Returns

Although we are confident in the high quality of our products, we understand that there are occasions when a customer may wish to return an item. You may therefore return a purchase to us in its original condition and packaging within 30 days from the date of purchase for a refund. Please enclose a note detailing your name, address, contact telephone number and email address, together with the reason for the return.

We are unable to provide refunds in the following circumstances:

• Products with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after purchase

Refunds will be authorised within 30 working days of receipt of products.

Refunds

Please address returns to:

The Honourable Society of the Inner Temple
Treasury Office
London
EC4Y 7HL

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and of the approval or rejection of your refund.

If approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days of receipt of the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We are unable to guarantee that we will receive your returned item so you should consider using a tracked shipping service.